Why isn’t my headset/mic working properly ?

Xbox One controllers:

If you hear an echo or noise during gameplay, it often originates from the person who is talking and not from the person who hears the echo. For example, if you hear an echo only when someone else talks, the problem may be with the headset connection of the person who is talking. The following conditions may cause an echo or noise during gameplay:

1. The microphone detects ambient noises. This includes voice transmission that comes from the earpiece.
2. The headset plug is not fully inserted into the controller.
3. You're using the Xbox One Wireless Controller, and the battery levels in the unit are low.

If you or other players hear an echo or other noise during gameplay, try the following:

1. Turn the volume down on your device's audio output.
2. Disconnect the headset, and then reconnect it firmly to the controller's expansion port. Remove the headset from your controller by pulling on the body of the headset plug rather than the cable.
3. Clean the plug on the headset cable with a clean cloth, and then reconnect the headset to the controller.
4. Test the headset by connecting it to a different controller.
5. If you're using an Xbox One Wireless Controller, replace the AA batteries or recharge the Xbox One rechargeable battery.

If you can hear others in a party or game but they can't hear you, try these solutions:

1. Make sure your headset is not muted. Check that the orange LED light next to the Mute button is not on.
2. Test your Xbox One Chat Headset using Skype. Turn on your Xbox One Controller and ensure your Xbox button is lit to indicate it is turned on. In Skype select Tools, and then Options. Then, select Audio settings on the General menu to test your microphone and speakers. Make sure you have your Xbox One Headset selected from the drop-down list of devices while you are testing.

PS4 controllers:

To configure settings for a connected audio device, such as a headset, select Settings > Devices > Audio Devices:

1. Select the audio input device to use.
2. Select the audio output device to use.
3. Adjust Microphone Level.
4. Adjust the audio input level of a headset or USB microphone for chatting or broadcasting. While you use the voice recognition feature, this setting is disabled.

Volume Control (Headphones)

1. Adjust the volume with the left button or right button on the controller.
2. Configure settings for output to a headset or other audio device. You can also specify whether the device receives all audio or only chat audio. The default setting is [Chat Audio].

Sidetone Volume

Adjust the volume of your voice when it is heard through the headset. This setting is not available for all headsets.